Delivery and Return Conditions

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

 

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
3. Shipping charges, which are product shipping costs, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual , if any .
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

1. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution , the Buyer shall return the product subject to the contract within 3 days at the SELLER 's expense. It must be returned to the SELLER .

 

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:

1. If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If the payment was made in cash, this fee is paid to him in cash within 14 days of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

1. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

 

RIGHT OF WITHDRAWAL:

1. RECEIVER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

 

1. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/ TUNING : ZP TUNING
ADDRESS: Mavikent mah industrial site 23 no SK no 118/A EMAIL : infodichiptuning.com TEL: 05363533378


 

 

DURATION OF THE RIGHT OF WITHDRAWAL:

1. If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer.
2. The costs arising from the use of the right of withdrawal belong to the SELLER.
3. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 ( fourteen ) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract.

 

USE OF THE RIGHT OF WITHDRAWAL: 

1. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
2. Return form, The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories if any.

 

RETURN TERMS:

1. SELLER total cost and at the latest within 10 days from the day he reaches the breach notification receiver under debt documents put the Purchaser is obliged to return and get a refund or to property within 20 days.
2. If there is a decrease in the value of the goods due to the BUYER 's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER 's losses at the rate of the BUYER's fault . However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period. 
3. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

 

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

1. Recipient's request, or clearly prepared in accordance with individual needs and not suitable to be returned, underwear sub-components, swimwear and bikini bottoms, cosmetics, disposable products, rapid deterioration of danger or that expired the possibility of the goods, the buyer delivery Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment The services provided or the intangible goods delivered immediately to the consumer , and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned in case the package has been opened by the BUYER as per the Regulation. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.  
2. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) and they must be unused.

 

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

1. The PURCHASER agrees, declares and undertakes that in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may take legal action; the power of attorney fees and costs that would arise from the buyer can demand and in all circumstances recipient if defaulted debt falls due, the Purchaser due to delayed execution of the debt seller agrees to pay the damages and losses suffered.

 

PAYMENT AND DELIVERY

1. You can make it to any of our TR260011100000000085964632 , ENPARA/QNB , bank accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer) .
2. With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards . In your online payments, the amount will be withdrawn from your credit card at the end of your order.